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Most Asked Questions In The stake mines:
Q1: How to log in after installing the stake mines?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your mobile number to securely log in. With this method, you won't need a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a strong internet connection is established. Wait for a proper signal and then click on send OTP. If the OTP doesn't arrive within a certain time, you can reach out to the app's support system for assistance via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your phone number has changed, submit your updated KYC (Know Your Customer) details to our customer support via email to facilitate account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve this issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app without any problems. Once installed, you can start playing the app as usual.
Most Asked Questions Related To Withdraw In The stake mines:
Q1: What is the minimum withdrawal amount in the stake mines?
In this app, users can withdraw a minimum amount of Rs. 100, which is higher than many other apps. Withdrawals are only possible for the money earned through gaming, not the bonus amounts collected. This means users can't withdraw bonus money, only the actual earnings from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration process, please ensure that all your Know Your Customer (KYC) details are filled and submitted through this app. This includes saving your Aadhaar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions from 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. This delay is an exception to the typical quick processing times offered by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by others. You can withdraw any winnings earned using the bonus funds. The bonus funds themselves, however, are not withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot, check your transaction history in settings. If your withdrawal request fails there, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact the care centre for assistance.