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Most Asked Questions In The winmatch:
Q1: How to log in after installing the winmatch?
To log in, open the app and enter your registered mobile number. You will then receive an OTP (one-time password) to verify your identity, which will automatically log you in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a stable internet connection is available and a strong signal is present. If the 'send OTP' option is clicked, wait for the specified time before attempting to recover the OTP. If the OTP doesn't arrive in time, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your existing active number. If the number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to facilitate account transfer. This will help resolve any issues and complete the account shifting process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app without any problems. Once installed, you can proceed to play the app as usual.
Most Asked Questions Related To Withdraw In The winmatch:
Q1: What is the minimum withdrawal amount in the winmatch?
In this app, users can withdraw a minimum of Rs. 100, which is higher than the withdrawal amounts offered by other apps. Withdrawals are only allowed for earnings from gaming activities, not for bonus amounts. Users cannot withdraw bonus money, only the money they've earned through gaming.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in this app typically takes between 30 minutes to 3 hours to complete due to its fast and stable services. However, in some cases, payment delays may occur, requiring a wait of up to 24 hours. This delay can happen when payments are not processed as expected.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned while playing with the bonus amount can be withdrawn. This restriction applies to ensure bonus funds are used for gaming purposes only.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to your account settings and review your transaction history. If there's an issue, the funds should be added to your wallet account within 24 hours. If you encounter any problems, you can contact their care centre for assistance.